Question 1

What are your pharmacy's operating hours?

Accepted Answer

Our opening hours are:

Monday to Friday: 
8:30AM to 7:00PM

Saturday:
9:00AM to 4:00PM

Sunday/Public Holiday:
Closed

Question 2

What are ways I can contact you?

Accepted Answer

You can contact us through various means:

Email: contact@stiveschasepharmacy.com.au
Phone: 02 9449 5974
Fax: 02 8054 3154
Visit us at: St Ives Chase Pharmacy 4/160 Warrimoo Ave, St Ives Chase NSW 2075

Additionally, you can fill out a contact form on our website for inquiries or requests.

Question 3

Can I talk to a pharmacist over the phone or do I have to come in?

Accepted Answer

Yes, you can talk to a pharmacist over the phone.

Simply call us at 02 9449 5974 and ask to speak with the pharmacist. They'll be happy to assist you with any questions or concerns you may have.

Question 4

Do you do free delivery?

Accepted Answer

Yes, we offer free delivery services. We provide delivery in the area of St Ives Chase and surrounding suburbs.

Question 5

Does the pharmacy have an Instagram account?

Accepted Answer

Yes! Our Instagram handle is @stiveschasepharmacy.

Follow us for frequent updates on health-related topics and exciting news on our pharmacy.

Question 6

Can I order in medicine or items that aren't typically kept in store?

Accepted Answer

Yes, you can request items that are not typically kept in stock at our pharmacy's front-of-shop section.

We'll check with our suppliers to confirm if the items are available and will notify you beforehand.

Please note that we have ordering cut off times, thus, you can request your order before 6:30pm on weekdays and pick them up the next day at 11am.

If you order on a Saturday it will arrive on Monday.

Question 7

Do you accept AMEX?

Accepted Answer

Yes, we accept American Express (AMEX) at our pharmacy with no surcharge.

Question 8

What are your pharmacy's public holiday hours?

Accepted Answer

We are closed on every public holiday. This includes: Easter holidays, Christmas Holidays, King's Birthday, Labour Day, Anzac Day, Australia Day etc.

Question 9

If I want an over-the-counter medication, what is the process?

Accepted Answer

To obtain an over-the-counter medication, you'll need to come into the pharmacy. Our pharmacists will consult with you to determine the most suitable over-the-counter medication to address your specific needs.

Caring for your health is our priority, and our knowledgeable pharmacists are here to provide personalised recommendations to ensure you find the right over-the-counter medication for your needs.

Question 10

What health services do you offer besides prescription dispensing?

Accepted Answer

Other services we provide are:

Medication Packing
Reminders
Delivery
Medication Reviews
Health Services
Absence From Work Certificates
Blood Pressure Checks
Needle & Syringe Disposal
Return of Unwanted Medications
Vaccinations

More information on these services are at the top of our website!

Frequently asked questions